What Puzzles You?
Help & support.
One phone. Everyone plays. Help for the WPY iPhone and Android apps, intended for ages 13 and up.
Email staff@escapeprovingground.com. Tell us your phone model, operating-system version, WPY version, and what happened. Please do not send passwords or sensitive information.
Get the room playing
- Choose one host. Everyone else works together.
- Tap “Let’s play.” The host hides the screen from the players and holds the host-setup button.
- Privately choose a category and one word. Memorize it, then tap “Hide the word & gather everyone.” Keep the word and category secret.
- Start Round 1. Listen to the host announcement, then the countdown. Players ask yes-or-no questions; the host answers honestly and counts after answering.
- After each round, discuss one final guess. The host confirms whether it is correct. The same word stays in play for all three rounds.
Common questions
How do the rounds work?
Round 1 ends after five answered questions or 120 seconds, whichever comes first. Round 2 gives 90 seconds in a fixed turn order, with free passes. Round 3 gives 60 seconds of free-for-all questions. Each round has a final guess with an unlimited discussion stopwatch. A wrong guess after Round 3 ends the game. An exact-word guess at any time can be confirmed by holding “They got it!”
Can everyone see the timer?
Yes. Turn on Room view for a larger shared display. Tap Host controls to bring back the host’s controls. The secret word stays hidden during ordinary play. A host-only reminder must be held to reveal the word; shield the screen first.
Why did the clock stop?
Distractions pause the round clock until the host dismisses them. There are none in Round 1, one in Round 2, and three in Round 3, arriving at random moments. Leaving the app also pauses the game; return and explicitly resume when the room is ready.
I can’t hear the host.
Raise the phone’s media volume and check whether audio is routed to headphones or a Bluetooth speaker. Open Audio and game settings, enable Spoken announcements, and tap Test the announcer. The 18 built-in host recordings are available offline. If a recording is unavailable, device speech is the fallback. On-screen captions remain available when voice is muted.
Can I use my own announcements?
In Audio and game settings, download the recording script and select replacement audio files. Use the listed filenames, such as welcome.m4a or round-1.m4a. Replacements last for the current app session; the built-in voice returns after restarting. Supported formats depend on your phone. The app does not record your microphone.
Where is my game history?
Tap Game history on the home screen. Completed games are saved locally when the host enables history during setup, up to 500 games. The history screen includes records, category statistics, CSV export, and a clear-history option. Exports are shared only when you choose a destination in your phone’s file or sharing interface.
Do I need Wi-Fi, an account, or another phone?
No. Native-app gameplay, the word bank, and built-in host recordings work offline on one phone. This release has no sign-in, ads, or in-app purchases. Support websites, email, and app-store downloads require connectivity.
Entertainment Proving Ground / EPG, Inc. · Native-app support · Updated October 27, 2026